Introduction Total quality management is the latest Buzzword in management literature. While the principles and philosophy underlying the concept evolved since the sixties, increasingly, modern management are embracing the concept as a panacea to all their organizational performance problems and sustainable competitive advantage. Total quality management, many proponents argue, is a viable competitive strategy. It has had profound effect on business performance, and continues to enjoy prominence in the business world in the 1990's (Waldman, 1993) . …showed first 75 words of 1844 total…

…showed last 75 words of 1844 total…out the benefits not only to the organization but to employees as well. - Training and development issues should take a more prominent role in the exercise as well as the formation and development of a team environment. - Process control could be along the lines of cellular structures incorporating quality. - Quality should start from incoming items checking, design not simply detection. - There should be total productive maintenance. - Comprehensive computerized information system.